Sonoran Printing LLC – Terms of Service

Effective Date: July 13, 2025

Acceptance of Terms

By accessing or using the Sonoran Printing website or placing an order with Sonoran Printing LLC (“Sonoran Printing,” “we,” or “us”), you (“Customer” or “you”) agree to be bound by all the terms and conditions set forth in these Terms of Service (“Terms”). This is a legally binding agreement between you and Sonoran Printing (a member of the Sutton & Smart Group). If you do not agree with any part of these Terms, do not use our website or services. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our site (unless stated otherwise). Your continued use of our services after changes are posted constitutes acceptance of the revised Terms. These Terms, together with any order-specific written agreements, constitute the entire agreement between you and Sonoran Printing regarding our services.

Intellectual Property & Site Use

All content and materials on the Sonoran Printing website – including text, data, software, images, graphics, logos, designs, and compilations – are owned by Sonoran Printing, our licensors, or our content providers, and are protected by United States and international intellectual property laws. We retain all rights, title, and interest in our website and its content.

• Limited License: Sonoran Printing grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website for the sole purpose of learning about our services or placing legitimate orders. Except as expressly permitted by us, you may not copy, reproduce, distribute, publicly display, republish, download, transmit, or create derivative works from any portion of the site or its content without our prior written consent. All rights not expressly granted to you are reserved by us.

• Trademarks: Sonoran Printing, the Sonoran Printing logo, and any other product or service names or slogans displayed on our site are trademarks of Sonoran Printing or its affiliates. You are not granted any right or license to use any of these trademarks without our express written permission. Likewise, you may not use Sonoran Printing’s name or branding in meta tags or as ad keywords without authorization.

• Prohibition on Unauthorized Use: You agree not to use any automated means (such as bots, scrapers, or spiders) to access or gather information from our site without permission. You may not frame or mirror our website, or use any of our site content on another website, without prior written consent. Additionally, you may not use our site or services for any competitive purposes or engage in any conduct that could harm our rights or interests. We reserve the right to terminate the limited license granted to you and deny you further access to our site if you violate these Terms or misuse our site in any way.

• Linking to Our Site: You may establish a plain text hyperlink to our website for non-commercial purposes, provided that the link does not state or imply any sponsorship or endorsement by us. You may not use Sonoran Printing’s logo or proprietary graphics to link to the site without our permission. Furthermore, you may not frame our site or incorporate its contents into any other website or service without prior written consent.

User Conduct and Eligibility

We strive to maintain a respectful and lawful online environment. By using our site and services, you agree to the following:

• Eligibility: You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into binding contracts. The site and services are not intended for minors. If you are using our services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

• Account Registration: Some services (such as placing orders) may require you to create an account. You agree to provide truthful, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Account Security: If you suspect any unauthorized use of your account, you must notify us immediately. Sonoran Printing is not liable for any loss or damage arising from your failure to secure your account.

• Prohibited Conduct: You are solely responsible for the content and context of any material you upload or submit and for your behavior on our site. You agree that you will NOT:

  • Use the site for any fraudulent or illegal purpose, or to solicit others to engage in illegal activities. In particular, you may only use this site to make legitimate orders for products or services; placing false, speculative, or fraudulent orders (such as using a false identity or an unauthorized credit card) is strictly prohibited and may be reported to law enforcement.

  • Upload, post, or transmit any content that is unlawful, harassing, defamatory, libelous, threatening, harmful, obscene, pornographic, or otherwise objectionable. This includes content that is hateful or discriminatory (e.g. attacking a group based on race, religion, gender, sexual orientation, etc.) or any material that could give rise to civil or criminal liability under applicable law.

  • Upload or transmit any viruses, malware, or other malicious code that could damage or interfere with our website or systems. You must not take any action that imposes an unreasonable or disproportionately large load on our infrastructure or that attempts to gain unauthorized access to the site or its underlying systems.

  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity. You may not spoof communications from the site or pretend to be Sonoran Printing when communicating with others.

  • Interfere with or disrupt the site or servers/networks connected to the site, or violate any requirements, procedures, or regulations of such networks. This includes attempting to bypass any security measures or content filtering we may employ.

  • Collect or harvest information about other users of the site without their consent. Scraping our website or harvesting data (including email addresses or personal information) is prohibited.

• Account Termination: Any conduct that, in our sole discretion, violates the above or any other aspect of these Terms may result in termination of your account or access to the site, without prior notice. We reserve the right to refuse service, cancel accounts, or block users at our discretion for violations of these Terms or for any other lawful reason.

Third-Party Services and Links

Our website may contain links to third-party websites or integrate third-party services and tools (for example, an embedded design tool, payment processing gateways, or an e-commerce platform such as Shopify). These are provided for your convenience. Please note:

• External Links: If you follow a link to an external site, those websites are governed by their own terms and privacy policies, not ours. Sonoran Printing does not endorse or assume any responsibility for any third-party websites, services, or content. We have no control over the information or services provided by third parties, and we are not liable for any loss or damage that may arise from your use of them. Use any third-party sites or resources at your own risk.

• Third-Party Tools: From time to time, we may offer you access to third-party software or tools through our site (for example, online design editors, proofing systems, or shipping calculators). These tools are provided “as is” and “as available” for your convenience, without warranties of any kind. We do not have control over these third-party tools and are not responsible for their performance. Your use of such tools may be subject to additional terms of the third-party provider. It is your responsibility to review and agree to any relevant third-party terms before using their tools. We may also discontinue or change third-party integrations at any time without notice.

• E-Commerce Platform: Our online storefront may be hosted or powered by a third-party e-commerce provider. When you place orders through our website, you are also subject to the terms and conditions of that platform and the payment processors involved. Sonoran Printing is not responsible for any errors or breaches that occur on those platforms. However, if you encounter issues with a third-party service in the course of doing business with us, we encourage you to contact us so we can assist in resolving the issue or direct you to the appropriate contacts.

Privacy and Data Use

Your privacy is important to us. Our collection and use of personal information in connection with the site and our services are described in our Privacy Policy (which we encourage you to read). By using our site or services, you consent to the collection, use, and sharing of information as described in the Privacy Policy. Key points include:

• Personal Information: When you place an order or create an account, we will collect certain personal information (such as your name, contact information, shipping address, payment details, and order history) in order to process your transactions and provide our services. You agree that we may use this information to fulfill your orders, communicate with you about your orders or similar products, and improve our offerings.

• Data Sharing with Affiliates: Sonoran Printing is part of the Sutton & Smart Group, which means we may share your contact information and transaction details with our affiliated companies for business and marketing purposes. For example, if our sister company offers related services (such as campaign consulting, distribution, or design services), we may inform you of those services or share your basic contact information so that our affiliate can reach out with relevant offers. Any such affiliated company will be required to handle your information under privacy standards no less protective than our own. You can opt out of receiving marketing communications from us or our affiliates at any time by following the unsubscribe instructions in those communications or contacting us directly. (Note: even if you opt out of marketing emails, we will still send transactional messages about your orders.)

• Third-Party Data Processors: We use reputable third-party service providers to help process payments (e.g., credit card processors), deliver products (shipping carriers), analyze site usage (analytics tools), etc. These third parties will receive only the information necessary to perform their specific services, and they are contractually obligated to protect your data and use it only for the purposes we specify.

• International Users: Our website and services are operated from the United States. If you are accessing our site from outside the U.S., be aware that any information you provide will be transferred to and processed in the U.S. By using our site, you consent to the transfer of your data to the U.S. and its processing in accordance with U.S. laws and our Privacy Policy.

• Data Security: We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure. However, no data transmission over the internet or electronic storage can be guaranteed 100% secure. Therefore, you understand and agree that we cannot guarantee absolute security of your information.

• Privacy Inquiries: If you have questions about our privacy practices or wish to exercise any rights you might have with regard to your personal data, please refer to our Privacy Policy or contact us using the information provided at the end of these Terms.

Placing Orders and Payment Terms

When you place an order with Sonoran Printing, the following terms apply:

• Order Placement: Orders can be placed through our online storefront or by direct communication with our team (e.g., via email or phone, if available). All orders are subject to acceptance by Sonoran Printing. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where we believe the order violates these Terms (for example, content restrictions) or when we are unable to fulfill it (e.g., due to technical constraints or material unavailability). If we cancel an order after payment has been received, we will refund the payment for that order (except as otherwise provided herein, such as for violation of content rules).

• Accuracy of Specifications: It is your responsibility to provide complete and accurate specifications for your order, including product type, size, material, finish, colors, quantity, and any special instructions. The pricing for your order is based on the specifications you provide. If we discover after submission that your specifications were incomplete or inaccurate (for example, your artwork is a different size than ordered, or you require additional services not originally requested), we will contact you and may adjust the price or timeline accordingly with your approval. We are not responsible for delays or issues caused by incorrect specifications or information provided by you at the time of order.

• Pricing: All prices for products and services are listed in U.S. Dollars (USD) unless stated otherwise. Prices are subject to change without prior notice. Published product prices (such as those on our website or in a quote) may be updated due to changes in material costs, production costs, or other factors. However, once we accept your order, the price is locked in for that order (except in cases of obvious error or where the scope changes as noted above). Any applicable taxes, shipping charges, or other fees will be added at checkout or invoicing. We are required to collect sales tax for orders delivered to certain jurisdictions; any such tax will be calculated based on the delivery address you provide and added to your total. If you are tax-exempt, you must provide a valid tax exemption certificate; otherwise, we will charge tax as required and it will be your responsibility to seek a refund from the taxing authority if applicable.

• Payment Terms: Upfront Payment: Unless otherwise expressly agreed in writing, full payment is required at the time an order is placed. We accept major credit and debit cards and other payment methods as listed on our site. Your order will not begin processing until payment has been successfully made and received. In some cases (such as large custom projects or clients with approved credit terms), we may agree to alternate payment arrangements (e.g., a deposit with balance on completion or Net 30 terms). Any such exceptions must be agreed upon in advance and in writing. If we invoice you for payment on terms, you agree to pay within the specified period. Late payments may incur interest charges or late fees as allowed by law, and repeated payment issues may result in revocation of any credit terms and/or suspension of your account.

• No Chargebacks: By placing an order with a credit or debit card, you agree not to initiate any chargeback with your card issuer without first attempting to resolve the issue with us. In the event of a dispute about charges, you will contact Sonoran Printing to seek resolution. If you improperly initiate a chargeback on a valid charge (for example, after your order has been delivered as described), you will be responsible for any resulting fees, and we reserve the right to terminate your account and pursue collection to recover the amount. (Of course, if there has been a billing error or an issue with your order, we will work with you in good faith to correct it in accordance with these Terms.)

• Order Processing and Production: Once your order is placed and paid, we will begin the process of reviewing your artwork files (if applicable) and preparing your job for production. If we encounter any issues with your order or files that prevent us from proceeding, we will contact you with details. Please note: No order will be sent to final print production until you have approved any required proofs (see “Proofs and Approval” below) and you have satisfied all prerequisites (such as payment and providing usable artwork files).

• 48-Hour Turnaround Guarantee (Business Days Only)

  Sonoran Printing proudly offers a "48 Hours or Less, or It's on Us" production guarantee for select print projects explicitly confirmed by us in writing as eligible for this expedited timeline. Under this guarantee:

  • The 48-hour period begins once all of the following conditions are satisfied:

    • Your order has been fully paid and processed.

    • We have received print-ready artwork files that meet our specifications without requiring corrections or adjustments.

    • You have explicitly approved any digital or physical proofs required for your project.

  • This guarantee applies exclusively to production turnaround time and does not include shipping transit times, weekends, holidays, or delays caused by third-party services or events beyond our reasonable control (such as power outages, equipment failures, or force majeure events).

  • Sonoran Printing will confirm, in writing (e.g., email or order confirmation), if your specific order qualifies for this 48-hour guarantee. If we fail to complete production within 48 business hours after all conditions have been met, we will offer one of the following remedies, at our discretion:

    • A full refund of the print production cost for the affected order.

    • A free reprint of the delayed portion of your order.

  This guarantee is limited to the value of the print production cost for your order and expressly excludes consequential, indirect, or incidental damages arising from delays.

Customer Content and File Submission

In the course of using our services, you will likely provide us with digital files or other content (“Artwork” or “Customer Content”) to be printed on your products. The following terms apply to any content you submit:

• Content Ownership and Rights: You retain all rights and ownership in any content or intellectual property that you provide to us. We do not claim ownership of your files or designs. However, by submitting content to Sonoran Printing for the purpose of an order, you grant us (and our contractors, affiliates, and service providers as necessary to fulfill your order) a limited, worldwide, royalty-free license to use, reproduce, modify, and display your content solely as needed to manufacture and deliver your ordered products or services. This license also allows us to make copies as needed for file review, produce proofs, facilitate production (which may involve subcontractors), and to store your files for order record-keeping. We will not use your content for any purposes other than fulfilling your order or as otherwise permitted by you.

• Content Requirements and Restrictions: You are responsible for ensuring that you have all necessary rights and permissions to all content you provide. By submitting any content, you warrant that: (a) you either own the content or have obtained all necessary licenses or permissions to use it for printing (this includes any logos, graphics, fonts, or trademarks in your design); (b) the content does not infringe or misappropriate the intellectual property rights of any third party; and (c) the content is not obscene, defamatory, libelous, harassing, offensive, or otherwise illegal. We reserve the right to refuse any order or content that, in our sole discretion, violates these content standards or that we believe may subject us to legal liability or reputational harm. This includes refusing to print material we deem to be hate speech, pornographic, inciting violence, or otherwise inappropriate. If we refuse an order due to content concerns, we will inform you and, if applicable, work with you to substitute or modify the content, or issue a refund for that order if it cannot proceed.

• No Obligation to Monitor: Sonoran Printing is not obligated to pre-screen or monitor the content you submit. However, we may do so and reserve the right to remove or refuse any content for any reason. You acknowledge that you are solely responsible for the text and images in your printed materials, including any errors or legal compliance issues. Important: We do not provide legal review of your artwork. For example, if your printed materials are for a political campaign or regulated industry, it is your responsibility to include any required disclaimers, disclosures, or notices. We will print the files as submitted and approved by you. You agree that you will not hold Sonoran Printing responsible for any consequences (legal, financial, or otherwise) that result from the content of the materials you provided or the absence of any required content.

• File Specifications: To ensure the best quality, all artwork files you submit must adhere to our print specifications. If you are unsure about how to prepare your files, please consult our online file preparation guidelines or contact our support team before submitting the order. Key requirements include:

  • File Format: Preferred file format is a high-resolution PDF with all fonts embedded and any necessary bleed and crop marks included. We may also accept native design files from professional software (such as Adobe Illustrator, InDesign, or Photoshop), or high-res TIFF/JPEG/PNG in some cases. If you send native files, make sure to outline or include all fonts and linked images. Note: Files created in programs like Microsoft Word, PowerPoint, or Publisher are generally not print-ready and may require additional work to convert or adjust.

  • Resolution: All raster images should be at least 300 DPI at the final printed size. Using low-resolution images (for example, images downloaded from the web at 72 DPI) may result in blurry or pixelated prints. Sonoran Printing is not responsible for poor print quality resulting from images or graphics that you provided at insufficient resolution.

  • Color Mode: Please submit files in CMYK color mode for full-color printing. Colors defined in RGB or spot/Pantone may be converted to CMYK, which can cause some color shift. We are not liable for color inaccuracies or shifts that occur because a file was submitted in a format other than CMYK. If your job is black-and-white, use grayscale. For jobs intended to use specific spot colors or Pantone inks, clearly communicate this and ensure your files use the correct spot color definitions.

  • Bleed and Safe Area: If any design elements or backgrounds extend to the edge of your print, include a bleed of at least 0.125 inches (⅛") beyond each edge. Similarly, keep all critical text and graphics at least 0.125" inside from each cut line (the “safe area”) to prevent them from being trimmed off. Avoid using very thin borders right along the edge of a design; due to slight cutting variations, such borders might appear uneven in the final product.

  • Fonts and Graphics: Embed or outline all fonts in your artwork file. This prevents font substitution or reflow issues. Make sure all linked graphics are embedded or included with your file submission. Also, flatten any transparencies or complex layering effects (especially if using spot colors), as these can sometimes produce unexpected results in the final print. It’s best to flatten or rasterize effects like shadows, glows, or transparency blends before sending the file.

  If your files do not meet these specifications, it may delay your order. We will make a reasonable attempt to alert you of any issues we notice during our pre-press review (preflight), but we do not guarantee that we will catch every problem. Ultimately, you are 100% responsible for the accuracy and suitability of your print-ready files. This includes layout, spelling, graphics, and any technical setup. Sonoran Printing is not liable for mistakes that are present in the artwork file you provide.

• File Adjustments: If we determine that your file has minor issues (for example, a missing bleed or slight size discrepancy), we may, at our discretion and with your authorization, attempt to fix the file for you. In such cases, we will inform you of the needed changes and any potential additional cost (some minor fixes we might do free of charge, but extensive work will incur a file correction fee which we would quote to you for approval). We will never intentionally alter your design or content without your permission; any adjustments we make will be technical in nature (such as adding bleed or converting color modes). Note that file adjustments may require extra time and could push back your delivery date. If we cannot resolve a file issue, we may ask you to supply a new file. Delays in providing correct files or approving fixes will extend the turnaround time.

• Storage of Artwork Files: We may retain the digital files of your artwork for a period of time to facilitate reorders or to comply with record-keeping requirements. However, we do not guarantee that your files will be stored indefinitely, and we are not responsible for files that are lost or deleted from our systems. We reserve the right to delete or purge files that have been inactive or not associated with an order for an extended period. Please keep backup copies of all files you submit. We are not a long-term file storage service, and you should not rely on us as the sole repository of your artwork. If you need files for future use, make sure you have your own copies saved.

• Use of Design Tools and Templates: If our site offers online design tools, templates, or stock content for you to create artwork, the following additional terms apply. Any such design tools and their contents are provided “as is” for your convenience. We may offer a selection of design elements (e.g. clipart, stock images, shapes, icons, fonts, themes) that you can incorporate in your artwork. These elements may be subject to their own licensing terms (for example, stock images provided via integration with Adobe Stock or another provider will carry specific license restrictions). When you purchase a design or image through our service, you are granted a license to use it only for the purposes of creating and printing materials through Sonoran Printing (or as otherwise described at purchase). You agree to abide by all license terms of any third-party content. This means, for instance, you generally cannot resell, redistribute, or use that stock image in a new project outside of our services without obtaining the appropriate license directly. All sales of licensed content (such as stock images) are final and non-refundable once purchased. Keep in mind that the same design elements you use (like a particular stock photo or icon) might also be used by other customers; Sonoran Printing does not guarantee that designs created with our tools will be unique to you. No Exclusivity or Warranty on Designs: If you create a design using our provided templates or artwork elements, we do not warrant that your design won’t resemble designs used by others or that it won’t potentially infringe on someone else’s rights. (For example, two customers might independently create similar flyers using the same template.) You assume responsibility for vetting the final design if you have concerns about trademark or copyright infringement. When in doubt, consult an attorney – Sonoran Printing cannot provide legal advice regarding your design’s legality or proper use of licensed content.

Proofs and Approval

To avoid errors and ensure you are satisfied with the layout of your printed materials, Sonoran Printing offers a proofing process:

• Digital Proofs: By default, or upon request, we will provide an electronic proof (usually a PDF) for your review before we proceed with printing your job. This proof is intended for you to verify the content and positioning of your design. It is crucial that you inspect the proof carefully. Check all aspects: verify that texts are correct (spelling, phone numbers, dates, etc.), images are placed correctly, orientation is as expected, and no elements are missing or misaligned. If you spot any errors or needed changes, let us know and we will work with you to correct them and issue a revised proof. If everything looks correct, you must explicitly approve the proof (through the method provided, e.g., clicking an “Approve” button or responding via email with approval) to move the job into production.

• Proof Approval Required: We will not send your job to final print production until we have received your approval of the proof (unless you have waived the proof or opted to “print as is” without proof). Once you give approval, you assume responsibility for the accuracy of the final artwork. IMPORTANT: After approval, changes or cancellations are typically no longer possible (because your job will immediately start in production). Please be absolutely sure that the proof is correct before approving. Sonoran Printing cannot be held responsible for errors that were present in the proof that you approved. This includes any textual mistakes, graphical errors, or omissions that you may have overlooked.

• Color Accuracy of Proofs: Electronic proofs are not intended to show exact color reproduction. Colors on your computer or phone screen (which are in RGB light) will differ from printed colors on paper (CMYK or spot inks). Thus, the proof should be used to verify layout and content, not precise color. Minor color variation between the proof and the final product is normal. If color accuracy is critical for your project, please discuss with us about obtaining a hard copy proof. A hard proof (printed sample) can be produced on request for an additional fee and will add to the timeline. Even with a hard proof, there may be slight differences between the proof and the final full run due to differences in equipment or substrates, but a hard proof gives a closer representation of final color.

• Proof Turnaround: Receiving your proof typically takes 1-2 business days from order submission (the exact time may vary based on current workload and the complexity of your project). Promptly reviewing and responding to your proof will help us keep your order on schedule. We are not responsible for delays in production or delivery if you do not approve your proof in a timely manner. If we do not receive any response to a proof after an extended period (generally 3 business days), we may reach out with a reminder. If we still cannot get a response and the schedule is critical, we reserve the right to deem the proof approved as-is after a certain time so that your job can proceed, but we prefer to avoid this. We will clearly communicate if any automatic approval policy applies to your order.

• Revisions and Additional Proofs: We understand you might need to make changes after seeing a proof. We will accommodate reasonable revision requests and provide updated proofs. However, extensive rounds of proof revisions or completely new artwork submissions may incur extra charges or cause delays. We will inform you if additional costs apply before proceeding with further changes. Our goal is to get your job right, and we’ll work with you, but please try to consolidate changes and double-check everything to minimize back-and-forth.

• No Liability After Approval: Once a proof is approved, the job will be printed exactly as per the approved proof (except for immaterial differences as noted, like slight color shifts or trimming variance). Sonoran Printing is not liable for any errors or omissions in the final printed product that appeared in the proof and were not corrected by you prior to approval. In other words, your approval is the final quality check. If an error is found after printing that was present on the approved proof, it will be considered your mistake, not a manufacturing defect, and no free reprint or refund will be provided in that case. If we fail to print the product according to the approved proof (for example, a printing plate error causes a misprint not shown on proof), then that is on us and we will address it (see Order Problems and Limited Warranty section).

Production Turnaround Times

Sonoran Printing is committed to producing your order as quickly as quality standards allow. “Turnaround time” refers to the production time for your order – i.e., the time it takes to print, finish, and package your items – after all requirements are met (receipt of payment and proof approval, and any other approvals such as for provided mailing lists). Please note the following about turnaround times:

• Standard Turnaround Estimates: Our standard production turnaround varies by product and quantity. For example, many paper print jobs (like business cards, flyers, postcards) have a standard turnaround of 2–5 business days after proof approval, while more complex jobs or large quantities may require more time. Product descriptions on our site or in your quote may indicate typical turnaround speeds. These time frames are estimates, not guarantees. Business days are Monday through Friday, excluding federal holidays. If your proof is approved late in the day, or if requirements are met after our daily cutoff (which is generally 12:00 PM Mountain Standard Time on a business day), the countdown starts on the next business day.

• Rush Orders: If you have a tight deadline, we may offer Rush service on certain products for an additional cost. Rush production means we prioritize your job to complete it faster than the standard schedule (for example, same-day, next-day, or 2-day production depending on the job). Rush availability and fees depend on current capacity and the specifics of your order – please inquire if needed. We will confirm whether your deadline can be met and the associated rush surcharge. While we make every effort to meet rush deadlines, we do not absolutely guarantee delivery by a specific date or time. Unforeseen issues (equipment malfunction, supplier delay, etc.) can occur. If we fail to ship a rush order by the promised expedited schedule due to our error, we may refund or waive the rush fee at our discretion, but we will not be liable for any damages or losses (consequential or otherwise) due to a missed deadline beyond the cost of the rush fee.

• Factors Affecting Turnaround: Turnaround time begins only when the order is finalized (payment received and proofs approved). Delays in your response or in supplying correct files will push your completion date out. Also, note that turnaround time does not include shipping transit time (see “Shipping and Delivery” below for transit details). If your project has special finishes, assembly, or other custom processes, we will provide an adjusted turnaround estimate factoring those in. In certain peak periods (for example, election season or end-of-year holidays), standard turnarounds might extend due to volume; we will do our best to communicate any such conditions on our site or quotes.

• No Guaranteed Completion Times: Except for a paid Rush service where explicitly offered, Sonoran Printing’s quoted turnaround times are targets, not guarantees. While we pride ourselves on on-time delivery, we shall not be responsible for any incidental or consequential damages due to a production delay. If a delay is caused by factors within our control (e.g., an internal error that slows your job), we will work diligently to resolve it and get your job out as soon as possible, but your sole remedy for delay will be as described in the “Limitation of Liability” section (typically limited to a refund of service charges for the delayed portion, if anything).

• High-Demand Periods: Please note that during peak production periods – for example, political campaign season or other times of unusually high demand – our standard turnaround times may be extended. Large orders or complex jobs may also require more production time. We will do our best to inform you of any expected delays when you place your order. 
  
  

• Force Majeure: Some circumstances beyond our control may affect production times (and possibly shipping). These include, but are not limited to: equipment breakdowns, power outages, natural disasters, fire, acts of government, strikes or labor disputes, supply chain interruptions, epidemics/pandemics, or other force majeure events. In such cases, we will communicate with you regarding the delay and a revised timeline if possible. Sonoran Printing is not liable for delays or inability to fulfill orders due to causes beyond our reasonable control. If such an event significantly impairs our ability to deliver your order as scheduled, you may have the option to cancel the order for a refund of any amount paid for undelivered items, but we shall not be liable for any additional damages or costs arising from the delay.

Shipping and Delivery

Once your order is produced, we can ship it to your specified delivery address, or you may arrange to pick it up if that option is offered. The following terms apply to shipping and delivery:

• Shipping Methods: During order placement, you will select a shipping method (e.g., Ground, 2-Day, Next Day Air) from the options available. Shipping costs will be calculated and presented for your selection. We primarily ship via major carriers such as FedEx, UPS, or USPS, though we reserve the right to use a different carrier or method if needed to meet the delivery timeframe. If you have a tight deadline, we recommend choosing an expedited shipping option and confirming with us if you have any concerns.

• Delivery Timeframes: Any transit times provided (such as “Next Day” or “2 Business Days”) refer to the time in transit after pickup by the carrier and do not include the production time needed for your order. Also note that carriers do not count weekends or holidays in their standard transit times. For example, a 2-Day shipment picked up on a Thursday would normally be delivered on the following Monday. While we will strive to ship out your order in time to meet an estimated delivery date, we cannot guarantee exact delivery dates, as once the package is in the hands of the carrier, it is beyond our direct control.

• Transfer of Risk: Title to the printed products, as well as risk of loss or damage, passes to you at the moment we deliver the order to the shipping carrier. We will ensure proper packaging and will hand off the goods in good condition to the carrier. After that point, any loss, damage, or delay during shipment is the responsibility of the carrier. We will, however, assist you in filing claims with the carrier if necessary and do what we can to help resolve shipping issues.

• Delivery Issues: (a) Incorrect Address: Please double-check your shipping address at the time of order. If a package is undeliverable or delayed because you provided an incorrect or outdated address, you will be responsible for additional shipping charges to resend or reroute the package. We are not responsible for orders delivered to an incorrect address supplied by you. (b) Missed Delivery: It is your responsibility to receive the package when a delivery attempt is made. If you miss a delivery and the package is held or returned, you may need to arrange pickup or pay for re-shipment. (c) Lost or Damaged Packages: If your package is lost in transit or arrives damaged, notify us within 7 days of the scheduled delivery or actual delivery. For damaged shipments, keep all packaging and take photos of the damage – we will need this to file a claim with the carrier. We will contact the carrier to initiate a claim for loss or damage. In the case of confirmed loss or damage in transit, our typical remedy is to reprint and reship the affected items for you at no charge (or provide a refund or credit if reprint is not feasible in a timely manner). Your cooperation may be required in the claims process (for example, signing an affidavit of non-receipt or handing over the damaged items or packaging).

• Multiple Shipments: If your order is large or contains items with different production times, we may ship items separately as they are completed. You will be informed if an order will arrive in multiple shipments. Shipping charges may be adjusted accordingly (usually calculated per shipment). If you request split shipments to multiple addresses, additional handling and shipping fees will apply for each destination. We can accommodate such requests, but make sure to arrange this with us when placing the order.

• Pickup Orders: If you choose a local pickup option (when available), we will notify you when your order is ready for pickup from our facility. Please pick up orders promptly. Orders left unclaimed for more than 30 days may be considered abandoned; we reserve the right to dispose of or recycle abandoned printed materials and you will not be entitled to a refund for those materials. If you anticipate a delay in pickup, please let us know so we can make arrangements.

• International Shipping: At this time, Sonoran Printing ships only to U.S. addresses (including APO/FPO military addresses and U.S. territories). We do not ship internationally. If you are outside the U.S. and wish to use our services, you would need to arrange for delivery to a U.S. address or freight forwarder. We are not responsible for any customs, duties, or international transit beyond the U.S. delivery point.

Mailing, Distribution, and Voter List Services

In addition to printing, Sonoran Printing offers mailing and distribution services to deliver printed materials directly to your target recipients. We can also assist with obtaining targeted mailing lists (including voter data lists) through our partners or sister companies. The following additional terms apply whenever you use our mailing, distribution, or list services:

• Scope of Service: If you request direct mailing or distribution, Sonoran Printing (or an affiliated entity in the Sutton & Smart Group) will, after printing your materials, handle the preparation and hand-off to the mail or distribution service. This may include services such as folding, inserting into envelopes, addressing, postage application, and delivery to the United States Postal Service (USPS) or another carrier for final delivery to end recipients. We may also facilitate non-mail distribution (for example, coordinating door-to-door flyer distribution) through trusted partners, as separately agreed.

• Mailing Lists: You may either (a) provide us with your own mailing list of recipient addresses (“Customer-Provided List”), or (b) request that we procure a targeted mailing list for you (“Provided List”) – for example, a list of voters in a certain area or demographic. If we procure a list, it will typically be via a third-party data provider or an affiliate that specializes in data services. Customer-Provided Lists: If you supply a mailing list, you represent and warrant that you have the legal right to use that list for the intended purpose and that using it will not violate any laws (such as anti-spam or privacy laws) or rights of the recipients. You retain ownership of your Customer-Provided List. We will use it only for performing your requested mail job and will not sell or share your list with third parties (except as needed to perform the mailing, such as providing it to USPS or an address cleansing service). We may maintain a copy of the list for record-keeping and in case of needed reprints or re-mailing, but we will treat it as confidential data. It is your responsibility to ensure the list is accurate and free of errors. We are not responsible for any issues or returned mail pieces that result from bad or outdated addresses on a list you provided.

• Provided (Rented) Lists: If you request a mailing list through us, you understand that you are licensee of that data for a one-time or limited use. In other words, the data provider (or Sonoran’s affiliate) retains ownership of the list. You are typically not permitted to keep or reuse the names/addresses beyond the mailing we execute for you. Such lists are provided for the sole purpose of distributing your printed materials for the specified campaign or project. You may not resell, transfer, or copy the list for other uses. We may require you to agree to additional terms from the data provider, and you agree to abide by any such terms. We do not guarantee any minimum level of response or success from a provided list; we only guarantee the quantity and general parameters (e.g., geographic or demographic targeting) as specified. Privacy and Compliance: Voter data or consumer mailing data often comes with legal restrictions. If your project involves voter lists or other personal data, you must use that data in compliance with all applicable laws (for example, election laws, data protection and privacy regulations, and any rules specific to the data source). Certain jurisdictions have laws regulating political communications and use of voter registration data – by using such services, you certify that you are authorized to do so and will handle the data in accordance with the law. If a data license requires, you agree to destroy or return the data after use. We reserve the right to require a certification of compliance or destruction from you after the mailing.

• Address Processing: For mailing services, we may need to process addresses through USPS-approved software for formatting, standardization, and deduplication. We may also perform NCOA (National Change of Address) checks to update addresses of recipients who have moved (if such service is included in your package or required by postal regulations for certain mail rates). By using our mailing service, you consent to us (and our contractors) processing your mailing list for these purposes. This process can reduce wasted mail and improve delivery rates. Note that some addresses that cannot be verified or corrected may be excluded from the mailing for postal compliance reasons; you will not be charged postage for any pieces that are not mailed.

• Postage and USPS Delivery: If we are handling a direct mailing, postage costs will be included in your order pricing or billed separately (as agreed). Postage must be paid in advance of mailing. Once a mailing has been handed off to USPS, we cannot cancel or retrieve those mail pieces. USPS will deliver mail according to their schedules and routes. Estimated Delivery Times for Mail: First Class Mail typically arrives in 1-5 business days, and Standard (Marketing) Mail generally in 5-15 business days, but delivery can vary widely. Sonoran Printing is not responsible for actual transit times or delivery completion once USPS has the mail. We do guarantee that we will induct your mail into the postal system by the target date agreed (barring any production delays or issues communicated to you). We will provide a mailing statement or verification of drop-off upon request.

• Undeliverable or Returned Mail: Some mailed pieces may be returned as undeliverable (due to incorrect addresses, recipients moved with no forwarding, etc.). If returned mail pieces come back to our return address (or to yours, depending on mail setup), those are out of our control. We do not refund postage for returned or undeliverable pieces. If a significant number of pieces are returned due to a clear error on our part (for example, we printed the addresses incorrectly compared to the list provided), we will work with you on a remedy, which may include re-mailing at our cost or credit for the affected pieces. However, if the issue lies with the data (e.g., old addresses in the list or recipients refusing mail), we are not responsible for that.

• No Guaranteed Results: We do not guarantee response rates or outcomes from your mailed/distributed materials. We are providing a printing and distribution service, but the effectiveness of those materials in achieving your goals (electoral success, marketing ROI, etc.) is beyond our scope and depends on many factors outside our control (such as the content of your message, public reception, timing, competition, etc.). Therefore, you waive any claim against Sonoran Printing for any damages or losses based on the results (or lack thereof) of a campaign or project. For example, you may not claim consequential damages like “lost potential votes or donations” or other speculative losses due to a perceived shortfall in the mailing’s impact.

• Liability Limits for Mailing Services: Our responsibility is limited to properly printing your materials, addressing them as per the agreed list, and delivering them to the mail carrier or distributor. We are not liable for: postal delays, mail that is lost by USPS, mishandling by the postal service, or any other issues once the mail is out of our hands. In the event of a delay or error clearly caused by us (such as we mailed on the wrong date or used the wrong list), our liability is limited, as described in “Limitation of Liability,” to at most the cost of the services provided for that mailing. Additionally, if you use our voter data services, while we strive to provide accurate and updated data, we do not warrant the accuracy or completeness of any voter or demographic data provided. You assume all responsibility for compliance with laws in using any data or distribution services.

• Revocation of Service: We reserve the right to refuse or halt a distribution/mailing service if we discover that the content or target of the mailing violates any of the content standards or legal restrictions outlined in these Terms. For instance, if after agreeing to do a mailing we find the materials to be defamatory or the mailing list obtained is being misused, we may stop the job. In such case, we will promptly notify you of the issue. Depending on the situation, the order may be canceled (with a refund for unrendered services) or you may be asked to provide new content or lists that comply. We also reserve the right to revoke your access to any data or list provided if we have reason to believe you are using it beyond the agreed purpose or violating the license terms. You must immediately cease use of and delete any provided list data upon completion of the mailing or upon our request (whichever comes first). Failure to comply may result in legal action and additional costs or liabilities for which you will be responsible.

Order Changes, Cancellations, and Refunds

Because our products are custom-made for each order, our ability to change or cancel orders is limited once the process begins. Please review the following policy regarding modifications, cancellations, and refunds:

• Changes to Orders: If you realize you need to change something (quantity, shipping method, product specifications, etc.) after placing an order, contact us immediately. We will do our best to accommodate changes if the order has not yet moved into production. In many cases, changes will require issuing a new quote or invoice (for example, if you increase quantity or change to a more expensive stock). You will be responsible for any difference in price. If a change is requested that reduces the scope of work, we may issue a partial refund at our discretion for any price difference, depending on how far along the initial work was. Once proofs are approved and the job is in production, further changes are usually not possible. Changes requested at that stage, if possible at all, will likely incur additional costs and delays. We will inform you of feasibility and costs and get your approval before proceeding with any mid-production change.

• Order Cancellation: If you need to cancel an order, timing is critical. Cancellation Before Production: You may request to cancel an order before it has gone into production (i.e., while it’s still in proofing or awaiting proof approval). We will refund your payment minus any costs already incurred up to that point. For example, if we have begun doing pre-press work or ordered special materials for your job, those costs will be deducted from the refund. At minimum, any cancelled order may incur a processing fee to cover administrative expenses (typically $25 or a percentage of the order total). If no work has been done yet, we may waive such fee. If you cancel an order on the same day it was placed (and before 5:00 PM MST) and no work has started, we will generally provide a full refund. For larger orders or those involving outside services, specific cancellation fees may apply (which would be disclosed to you). After Production Starts: Once your order has entered the production stage (e.g., plates made, printing begun), it cannot be canceled. At that point, you will be responsible for the full payment and no refund can be given, because the custom product is already being made.

• Refund Policy: All sales are considered final. Because our products are made to your specifications, we cannot accept returns of properly made products, nor do we provide refunds once work has been completed, except in cases where we made an error or the product is defective in a way that deviates from your approved proof or specifications. If there is an issue with your order, you must notify us within 7 days of receiving the product. We may request photos or samples of the alleged defect. If we determine that the issue was due to a production error on our end (and not due to the artwork file or specifications provided by you), we will reprint the affected pieces at no cost to you (using the original shipping method) as our primary remedy. If a reprint is not feasible or practical, we may offer a refund or credit not exceeding the amount you paid for the defective portion of the order. Minor imperfections or variations that are considered industry-standard tolerances (such as slight color shifts, minor cutting variance, or normal print variances) will not be considered defects for which a reprint or refund is due.

• Examples of Non-Qualifying Issues: We are not responsible for and will not refund or reprint orders in these (non-exhaustive) situations:

  • Spelling, punctuation, grammatical errors, incorrect dates or numbers, or any other content errors that were present in the artwork you submitted or the proof you approved. (You are responsible for reviewing your proof and file for such errors.)

  • Low resolution or poor quality images that print fuzzy or pixelated, when those images were supplied by you.

  • Color differences from your expectations if the file was not provided in CMYK or if you did not request a hard proof. (Some variance in color is normal; see “Color Accuracy” below.)

  • Slight trimming differences, edge patterns, or shifts within standard tolerances. For example, cutting can sometimes have up to 1/16" variance. Products with borders near the edge may show slight lopsidedness due to this tolerance. This is not a defect.

  • Minor cracking on folds of heavy paper, or minor scuffing on dark-colored heavy ink coverage. We use best practices and appropriate coatings to minimize this, but a small amount of cracking or scuff is sometimes unavoidable when paper fibers are folded or when ink coverage is high.

  • Overruns/underruns that fall within the policy range (see below).

  • Delivery delays or issues caused by the carrier or mailing services (we cannot control third-party carriers once we hand off your order, as discussed in “Shipping and Delivery” and “Mailing Services”).

  • Improper use or storage of the products after delivery (e.g., leaving boxes in a damp area causing damage, or products exposed to heat, sun, or chemicals which alter them).

• Overruns and Underruns: We make every effort to produce the exact quantity ordered, but due to industry standard practices, there is a possibility of a slight overrun or underrun. We consider delivery of ±10% of the ordered quantity to be fulfillment of the order. If the final count is within this range, it will be considered complete and we will not reprint for free. If we ship more than ordered in a significant amount, we will not charge you for the extra up to 10% (you benefit from a few extra prints). If the count is short by more than 10%, we will either refund or credit you for the missing units (pro-rated based on your order price) or, at our discretion, reprint the shortfall quantity. For extremely large runs or special processes, a higher tolerance might be applicable, but if so, we would disclose that to you in advance.

• Return of Product: As our products are custom, we generally do not accept returns. Do not return any printed product to us without our request. Unauthorized returns will be discarded and no credit given. If we require you to return samples of a defective product for inspection, we will provide instructions and typically a shipping label. Such requests will only be made in the case of investigating a production issue.

• Charge Disputes: If you dispute a charge with your bank or card issuer for a payment that we believe is valid under these Terms, and if that dispute is resolved in our favor, you agree to reimburse us for any chargeback fees or costs we incur in defending the claim. As noted under Payment Terms, please contact us first to resolve any billing issues – we are here to help. Fraudulent or bad faith chargebacks (for example, claiming you didn’t receive an order that tracking shows was delivered to you) may result in us pursuing legal action and refusing to accept future orders.

Color Accuracy and Print Quality

We will reproduce your artwork as faithfully as possible, but please understand the inherent limitations of the printing process and your responsibilities in ensuring quality:

• Color Reproduction: We cannot guarantee that the colors on your final printed product will match exactly the colors you see on your monitor, your phone screen, or even a previous print run. Colors can vary due to differences in equipment, inks, substrates, and environmental factors. If you have provided a CMYK print-ready file, we will strive to reproduce the colors as specified in that file within standard industry tolerances. However, slight variations in color and density can occur from batch to batch. Such variations will be considered acceptable. If precise color matching is critical, you must communicate this to us clearly. In some cases, we can offer a press proof (a sample print on the actual press and paper) or print using specific Pantone® spot colors for an additional charge to better ensure color consistency. Even so, 100% exact matches are not guaranteed due to process nuances.

• No Guaranteed Match to Previous Orders: If you reorder a job or have us print something to match a previous job (especially one done at a different printer), you might notice a color difference. Changes in paper lots, printer calibration, and other variables mean that exact replication is difficult. We consider a reasonable color variation to be expected and normal.

• Image Quality: As noted in File Submission, the quality of the final print heavily depends on the quality of the file you provide. We are not responsible for printing imperfections or blurriness due to source images that are low-resolution or otherwise suboptimal.

• Cutting and Finishing: We will finish products (cutting, folding, binding, etc.) as accurately as possible. However, slight shifts can happen. For example, for trimming, an offset of up to 1/16 inch (approximately 1-2 mm) in either direction can occur. This is why providing bleed and keeping content in safe areas is crucial. A slight mis-cut within tolerance is not considered a defect. If a mis-cut is significant and outside standard tolerance, we will treat that as a production error on our part.

• Artwork Alignment and Orientation: Ensure your artwork is setup in the correct orientation and front/back alignment as needed. We are not responsible for print pieces that are technically correct to your file but not oriented as you expected due to file setup (for instance, if the back side of a double-sided design is upside down because the file was set that way). We will produce according to your supplied artwork. If we notice something that looks obviously incorrect, we may flag it, but we do not guarantee checking for this.

• Proofing Limitations: Remember that your proof (especially digital) is a representation, not an exact print. We already addressed that color is not exactly shown on proof. Similarly, things like overprint settings or transparency effects might not display on a PDF proof as they will print. It’s your responsibility to ensure such advanced file settings are correct, or to ask us if you have concerns. We use modern RIP software that usually handles these issues well, but if you have any doubt (say, about a knockout versus overprint), mention it to us.

Disclaimer of Warranties

Sonoran Printing provides its website, services, and products on an “AS IS” and “AS AVAILABLE” basis, without any warranty of any kind, express or implied. To the fullest extent permitted by law, we expressly disclaim any and all warranties of any kind, whether statutory, express, or implied, with respect to our services and products, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that our website will be uninterrupted or error-free, or that any errors will be corrected. We do not guarantee that any printed product will meet your requirements beyond the commitments we explicitly make in these Terms. You assume all risk as to the quality, results and performance of services and products.

Because some states or jurisdictions do not allow the exclusion of certain warranties, some of the above exclusions may not apply to you. In such case, any implied warranties are limited in duration to 30 days from the date of delivery of the product, to the extent permissible. This warranty disclaimer is a fundamental element of the basis of the bargain between you and Sonoran Printing.

Limitation of Liability

To the maximum extent permitted by law, in no event shall Sonoran Printing LLC, its parent company (Sutton & Smart Group), its affiliates, or any of their owners, officers, employees, agents, or subcontractors (collectively, the “Covered Parties”) be liable for any indirect, incidental, special, consequential, or punitive damages of any kind arising out of or related to the use of (or inability to use) our website or services, or the purchase, use, or performance of any product or service provided by us. This limitation of liability applies whether such claims are based in contract, tort, negligence, strict liability, breach of warranty, or any other theory, even if we have been advised of the possibility of such damages.

Examples of damages that are excluded include (but are not limited to): loss of actual or anticipated profits or revenue; loss of business or business opportunities; loss of goodwill; loss of data; cost of procurement of substitute goods or services; or other financial losses. In a scenario specific to our industry, you cannot recover damages for things like lost potential sales or donations due to a printing or mailing being delayed, or for a missed opportunity in a political campaign because materials weren’t delivered on a hoped-for date. You acknowledge that custom printing can involve variables and potential delays, and you agree that the remedies provided in these Terms (such as reprints or refunds for defective work) are your exclusive remedies even if they may somehow be insufficient for your purposes.

Maximum Liability: In all cases, the total aggregate liability of the Covered Parties to you for any claim arising from or related to a product, order, or use of our services shall not exceed the amount actually paid by you to Sonoran Printing for the specific order or service that gave rise to the claim. For example, if a print job you ordered is found to be defective, our liability might be to reprint the job or refund its price, but we will not be liable for any amount above what you paid for that print job.

Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply to you in its entirety. However, in such jurisdictions, our liability is limited to the greatest extent permitted by law.

This Limitation of Liability is a key part of the agreement between you and us. The pricing of our products and services reflects this allocation of risk and the limitation of liability specified herein.

Indemnification

You agree to defend, indemnify, and hold harmless the Covered Parties (Sonoran Printing LLC, Sutton & Smart Group, and all affiliated or related parties, as well as their respective officers, directors, employees, and agents) from and against any and all claims, liabilities, losses, damages, expenses, and costs (including reasonable attorneys’ fees) that arise out of or are related to: (A) your use of the site or our services (other than claims arising solely from our negligence or breach of these Terms); (B) your breach of any provision of these Terms; (C) any dispute or claim between you and a third party (for example, a dispute between you and a customer of yours, or between you and a recipient of a mailed item, or between you and another user of our site); (D) any unauthorized access or use of our site or services via your account (including use by any person logging in with your password due to your failure to keep it confidential); (E) our reproduction, printing, or distribution of any content or materials you submit, including claims that the content infringes or misappropriates the intellectual property, privacy, publicity, or other rights of a third party; (F) any allegation that content provided by you (or on your behalf) is defamatory, obscene, offensive, or otherwise illegal or tortious (e.g., claims of libel in printed materials you asked us to produce); and (G) if you utilize our mailing or distribution services, any claims or liabilities arising from the mailing (for example, if someone alleges that a mail piece you asked us to send was unsolicited or violates a law, or if there’s an issue related to a mailing list you provided or requested).

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defense. This indemnification obligation will survive the termination of these Terms and your use of our services. In plain language, this means you’ll make us whole for any cost or damage we suffer because of something you did that violates the Terms or someone’s rights.

Termination of Use

Sonoran Printing reserves the right, at our sole discretion, to terminate your account or your access to certain parts of our site or services at any time and for any reason (including for any violation of these Terms). You agree that we may do so without liability. Termination may involve deactivating your account, preventing your access to the site (or any part thereof), and removing any content you have posted (if applicable).

If you wish to terminate your account, you may simply discontinue using our site and services, or contact us to request account deletion. Even after termination, any orders you placed will still be handled according to these Terms (and you will still be responsible for payment for any orders that were completed or in production).

Provisions of these Terms which by their nature should survive termination (such as intellectual property rights, indemnification, warranty disclaimers, limitations of liability, governing law, etc.) shall continue in effect after termination.

Changes to Terms or Services

• Changes to Terms: We may update or revise these Terms of Service from time to time. If we make material changes, we will post the updated Terms on our website with a new “Effective Date” and, if you have an account, we may notify you via email or an in-site alert. It is your responsibility to review the Terms periodically for any changes. By continuing to use the site or our services after updated Terms are posted, you agree to the revised Terms. If you do not agree to the new Terms, you must stop using the site and services.

• Changes to Services: Sonoran Printing also reserves the right to modify or discontinue any aspect of our website or service offerings at any time. This can include changing our product line, prices, production times, third-party integrations, or hours of operation. We may also impose limits on certain features or restrict your access to parts or all of the site without notice or liability. While we strive to keep our offerings up-to-date and available, there may be times when certain products are discontinued or the site (or a part of it) is temporarily unavailable (for maintenance or other reasons). We will not be liable to you or any third party for any modification, suspension, or discontinuance of the site or any service. If a change affects an order in progress (for instance, if we discontinue a certain paper stock that you ordered before fulfillment), we will contact you to discuss alternatives or adjustments.

Miscellaneous Provisions

• Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remainder of the Terms shall remain in full force and effect. In other words, the invalid part will be cut out, but the rest of the agreement stays intact.

• No Waiver: If we do not enforce a provision of these Terms in some instance, that does not mean we have waived our right to enforce it in the future. A waiver of any term or condition must be in writing and signed by an authorized representative of Sonoran Printing to be effective.

• Entire Agreement: These Terms (together with any policies or guidelines referenced herein, such as our Privacy Policy, and any specific order agreement or addendum if applicable) constitute the entire agreement between you and Sonoran Printing regarding the use of our site and services. They supersede all prior or contemporaneous communications and proposals, whether oral or written, between us with respect to the subject matter. You acknowledge that you have not relied on any representation or promise that is not explicitly stated in these Terms.

• Assignment: You may not assign or transfer any of your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment in violation of this provision is null and void. Sonoran Printing may freely assign or transfer these Terms (in whole or in part) as part of a merger, acquisition, sale of business, or other corporate change, or to an affiliate or any entity succeeding to our business, without notice to you. These Terms will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

• Relationship: No joint venture, partnership, employment, or agency relationship is created between you and Sonoran Printing as a result of these Terms or your use of the services. You do not have any authority to bind Sonoran Printing in any respect.

• Attorney’s Fees: In the event that any action, lawsuit, or proceeding is brought to enforce any provision of these Terms or to declare a breach of these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, in addition to any other relief to which it may be entitled.

• Headings: The headings used in these Terms (such as the section titles) are for convenience and reference only. They do not form a part of these Terms and will not limit or otherwise affect the meaning or interpretation of any section.

Governing Law and Dispute Resolution

These Terms and any disputes arising out of or related to your use of the site or our services (including any orders placed) shall be governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law principles. The federal laws of the United States also apply where appropriate. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or any transactions between you and Sonoran Printing.

• Jurisdiction and Venue: You agree that any legal action or proceeding arising under or related to these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. You hereby consent to the personal jurisdiction of those courts and waive any objections on grounds of venue or forum non conveniens (inconvenient forum). This means Phoenix, Arizona will be the exclusive locale for resolving disputes in court, unless we mutually agree to another forum. Notwithstanding this, we retain the right to seek injunctive or equitable relief in any jurisdiction if necessary to protect our intellectual property or confidential information.

• Dispute Resolution: We encourage you to contact us first to attempt to resolve any concerns or disputes. Often, issues can be resolved informally and quickly by our customer service team. If we are unable to resolve a dispute amicably, and if the dispute is something that could be brought in a small claims court, either party may choose to pursue resolution in small claims court in Maricopa County (if the claim qualifies). For any other disputes that proceed beyond informal resolution, as noted above, they will be litigated in the courts of Arizona (unless arbitration is required by applicable law or agreed separately).

• Waiver of Jury Trial and Class Actions: To the extent allowed by law, both you and Sonoran Printing waive the right to a trial by jury in any lawsuit arising out of or related to these Terms or our services. Additionally, to the extent allowed by law, you agree to bring any claims only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. (This class action waiver does not apply where prohibited by law, but the intention is that any dispute be resolved only on an individual basis between us.)

Contact Information

If you have any questions, concerns, or feedback about these Terms or any other aspect of our services, please do not hesitate to contact us:

Sonoran Printing LLC (Sutton & Smart Group)
Email: support@sonoranprinting.com
Phone: (###) ###-#### 
Mailing Address: [Mailing/Office Address], Phoenix, AZ, USA

We value our customers and will make our best effort to address your inquiry promptly. Thank you for choosing Sonoran Printing for your printing needs!